FAQ

FAQ2018-11-21T20:59:38+00:00

Luggage Storage and Transfer Questions and Answers

Please see below FAQ’s to help answer common questions regarding our luggage storage and transfer services

Do you provide lockers or an attended baggage storage facility?2018-03-06T14:08:53+00:00

The services offered vary between locations. Select your preferred country/city/location from a list of attended baggage storage stores and electronic locker locations.

What payment types do you accept?2018-03-06T14:09:53+00:00

We accept cash, all major credit cards, amex and union pay.

When is payment required?2018-05-24T12:26:25+00:00

Payment is required prior to or at the commencement of storage. If your items are not picked up within the paid period of time, additional storage fees apply.

What are your storage rates?2018-03-06T14:13:05+00:00

Select your preferred Location for further information.

How long can I store my items for?2018-03-06T14:13:57+00:00

As long as you need to. Discounts apply at our attended baggage storage facilities if you have 5 or more items or stay 7 days or longer.

Do I need to book online?2018-03-06T14:14:56+00:00

Bookings are not required as we have plenty of space. However, for a speedier experience, online bookings are recommended.

Where are you located?2018-05-10T10:08:57+00:00

We are located across Australia, New Zealand, Singapore and the United States. Generally found in airports or transport hubs, luggage storage Lockers and attended Baggage Storage stores are also located in convenient tourist locations, offering a safe and secure left luggage service.

What are your opening times?2018-03-07T06:09:59+00:00

Opening hours vary between locations. Select your preferred Location for further information.

Can my items be transferred to a different location?2018-05-24T12:54:55+00:00

We offer a transfer service between some of our attended baggage storage stores, within the same locality. Currently this service is available in Sydney and Melbourne, Australia.

What happens if I don’t pick up my baggage on time?2018-03-06T14:20:10+00:00

We will hold your baggage for an extended period of time. Upon pick up, additional storage fees will apply. Uncollected items are disposed of after 3 months. Please contact us as soon as possible if you are unable to collect your items.

What happens if I lose my ticket/receipt?2018-03-06T14:21:31+00:00

Your identity will need to be confirmed via photo I.D. and/or travel documents and additional authentication processes will take place.

If you use our electronic locker facilities and forget your pin code, please contact the number displayed on the locker. If a technician is required to assist you, additional charges may be incurred.

Do you store car keys?2018-03-06T14:22:13+00:00

Yes, we do store keys at our attended baggage storage stores. You can also store your keys in our electronic lockers.

Is left luggage the same as baggage storage?2018-05-10T08:09:01+00:00

Yes, left luggage is another term used to describe baggage storage. Left luggage facilities include lockers and attended luggage or baggage storage stores.

 

What storage options are available at Melbourne Airport?2018-05-10T09:26:53+00:00

At Melbourne Airport there are multiple storage options available for all kinds of luggage and baggage. Also known as a left luggage service, customers can choose to leave their items at our attended baggage storage store, located at International arrivals in Terminal 2. Alternatively, electronic lockers are available on the ground floor of the Terminal 4 multi-level carpark.

What storage options are available at Sydney Airport?2018-05-10T10:02:20+00:00

At Sydney Airport there are multiple secure storage options (also known as left luggage facilities) available for all kinds of passenger luggage and baggage such as suitcases, backpacks, shopping bags and oversize items.

At Sydney International Airport we offer both an attended Baggage Storage store and electronic storage Lockers. Customers can  leave their items at our attended Baggage Storage store, located on the international arrivals floor or in our electronic storage lockers available in the multi-level car park.

For those travelling to and from the two Sydney Domestic Airport terminals, attended Baggage Storage stores are available. Within Terminal 2 (Virgin) we can be found at baggage claim on the ground floor, near the Terminal Transfer Buses. At Terminal 3 (Qantas) we are located at baggage claim on the ground floor, near carousel 1 (near baggage services).

What storage options are available at Adelaide Airport?2018-05-24T12:14:49+00:00

At Adelaide Airport the storage options, also known as left luggage facilities, available to customers are electronic luggage/baggage storage lockers. Safe, secure and easy to use, our lockers are located on the ground floor of the multi-level car park. Lockers come in a range of sizes so you can be sure that most of your items will fit, from small carry-on to bike size.

What storage options are available at Auckland Airport?2018-05-10T09:47:44+00:00

At Auckland Airport there are multiple secure storage options available for all kinds of luggage and baggage. Also known as a left luggage service, customers can choose to leave their items at either of our attended Baggage Storage stores within the International terminal. Stores are conveniently located at both Departures and Arrivals on the ground floor.  Alternatively, electronic storage Lockers are available on the ground floor of the Auckland Domestic Airport terminal multi-level car park.

What services are available at Auckland Airport?2018-05-24T12:42:44+00:00

Including Baggage Storage (left luggage), we also offer luggage/baggage wrapping and strapping within our two Baggage Storage stores at Auckland International Airport. Our strong wrapping material keeps your valuable items protected from departures to arrival. Please note that some airlines may require that chilly bins, eskys or boxes containing food or perishables be wrapped prior to check-in.

Our Baggage Storage stores also sell a range of convenient travel accessories.

What storage options are available in Singapore?2018-05-10T10:18:14+00:00

At Changi Airport, in Singapore, attended Baggage Storage stores (also known as left luggage facilities) are located in all four terminals. Located in both the Public and Transit areas, travellers can enjoy their remaining hours in Singapore luggage free, knowing it is safe and secure.

What storage options are available at Perth Airport?2018-05-10T10:25:20+00:00

At Perth Airport there are multiple storage options available for all kinds of luggage and baggage. Also known as a left luggage service, customers can choose to leave their items at our attended Baggage Storage store, located at International departures in Terminal 1. Alternatively, electronic storage Lockers are available outside on the concourse between Terminal 1 and Terminal 2 and in the Terminal 1 car park.

Passengers arriving and departing using Terminal’s 3 and 4 also have access to electronic storage Lockers, available in concourse to and around the car park.

Will your lockers fit my luggage?2018-05-24T12:22:12+00:00

Electronic lockers come in a range of sizes and they vary from location to location. Most electronic locker banks at Airports have lockers available in three different sizes.

  • Small (420H x 900D x 420W)
  • Medium (520H x 900D x 420W)
  • Large (864H x 900D x 420W)

One large suitcase will generally fit a large locker comfortably.

What services are available at Perth Airport?2018-05-24T12:42:11+00:00

Including both Attended Baggage Storage (left luggage) and Electronic Lockers, we also offer luggage/baggage wrapping and strapping within our Baggage Services store located in Terminal 1, Perth International Airport. Our strong wrapping material keeps your valuable items protected from departures to arrival. Please note that some airlines may require eskys or boxes containing food or perishables be wrapped prior to check-in.

Our Baggage Storage stores also sell a range of convenient travel accessories.

Are Airport lockers secure?2018-05-24T12:41:08+00:00

Yes. Located in well lit areas, our electronic lockers offer peace of mind to travellers who choose to securely store their items. Keyless automated pin code technology enable customers to select a six digit pin code, of their choice. Re-entry to the locker only occurs once the correct locker number and matching pin code are entered.

Can I choose to pick-up my luggage at Sydney Airport?2018-05-24T12:53:52+00:00

You can arrange to have your bags, luggage or other items transferred from any one of our Sydney stores to another. Located in convenient inner city zones, such as Circular Quay and Central Stations, and all three Sydney Airport terminals, customers can enjoy their time in Sydney minus heavy luggage.

Can I choose to pick up my luggage at Melbourne Airport?2018-05-24T12:52:52+00:00

You can arrange to have your bags, luggage or other items transferred between both of our Melbourne stores. Conveniently located in the Melbourne CBD, on Spencer St and Terminal 2, Melbourne International Airport, customers can enjoy their time in Melbourne minus heavy luggage.

Where are you located at Melbourne Airport?2018-11-06T08:05:26+00:00

At Melbourne International Airport we offer customers both Electronic Lockers and an Attended Baggage Storage store. You can find our Attended Baggage Storage store located on the ground floor next to Customs, at International Arrivals in Terminal 2, while our Electronic Lockers are located within the Terminal 4 Multi-level Car Park on the ground floor.

Does it take long to check in my items for Storage or Transfer?2018-11-06T08:04:57+00:00

It doesn’t take long to check in you items for storage or transfer. Please note that we will require some information from you such as a form of identification.

Are you open on Public Holidays?2018-11-06T08:07:24+00:00

Yes, our Attended Baggage Storage stores are conveniently open on public holidays, ready to store or transfer your items while you enjoy yourself!