Employment Opportunities and Careers

Employment Opportunities and Careers2019-11-07T11:31:41+06:00

Employment Opportunities

Employment opportunities are now available at Baggage Storage!

Are you looking for an exciting job in a fast paced and sought after working environment?

We have on offer a range of employment opportunties at our Baggage Storage stores. Additionally, our stores are located across cities and airports throughout Australia, New Zealand and Singapore.

If you would like to make an enquiry regarding other employment opportunities at Baggage Storage please email [email protected]

Employment Opportunities Currently Available

Full Time Store Managers and Team Leaders

A number of employment opportunities at our Baggage Storage Sydney Locations for Store Managers and/or Team Leaders are now available. We offer:

  • Flexible working hours and rosters
  • Permanent Position
  • Fast paced working environment with opportunities to grow your career

Smarte Carte is Australia’s leading supplier and manager of Airport Baggage Storage and Trolley Services. Furthermore, we have Baggage Storage retail locations in Sydney, Melbourne, Perth and Gold Coast, as well as New Zealand and Singapore.

We are looking for great customer service staff to lead our retail teams in each of our five Sydney locations.

Successful applicants will possess the following capabilities:

  • Display great customer service and verbal communication skills.
  • Be details orientated and an effective communicator.
  • Be a leader across the business and role-model to staff.
  • Maintain accurate handling and processing of cash, credit cards, EFTPOS and point of sale.
  • Promote product and services through up selling and cross-selling, merchandising and other promotional activities.
  • Learn and practice safe work procedures thus assuring safety to self, co-workers, customers and visitors.
  • Maintain good communication and cooperation with staff, other employees and facility management.
  • Physical ability to lift a maximum of 20kgs to waist height.
  • Perform jobs in an honest, reliable, and a professional manner.

To be considered for this position you must:

  • Be available to work a flexible roster including early morning, afternoon and night shifts during weekdays and weekends.
  • Be flexible for additional hours, changing shift times.
  • Be computer literate with experience in programs, including Microsoft Office Suites.
  • Work well in a team environment.
  • Be highly motivated and work well autonomously.
  • Be able to secure an Australian Security Identification Card (ASIC Card) to be able to work at Australian Airports.
  • Hold a Current Australian Drivers Licence.

Please email your application to [email protected]

Causal Customer Service Representative

Employment opportunities at Baggage Storage in our Sydney Locations as Customer Service Representative have become available. The purpose of a Customer Service Representative is to assist customers with our baggage storage services and retail products.

With training you would be required to:

  • Provide courteous service in assisting customers.
  • Display good customer service and verbal communication skills.
  • Perform customer sales and service transactions, including accurate assessment of applicable charges.
  • Maintain accurate handling and processing of cash, credit cards, EFTPOS and point of sale.
  • Promote product and services through up selling and cross-selling, merchandising and other promotional activities.
  • Learn and practice safe work procedures thus assuring safety to self, co-workers, customers and visitors.
  • Maintain good communication and cooperation with other employees and facility management.
  • Perform jobs in an honest, reliable, and a professional manner.

To be considered for this position you must:

  • Have the physical ability and manual dexterity needed to lift a minimum of 20kgs to waist height.
  • Be able to walk and stand for 8 hours a day.
  • Be available to work a flexible roster including early morning, afternoon and night shifts during weekdays and weekends.
  • Be flexible for additional hours, changing shift times.
  • Be computer literate with experience in programs including Microsoft Office Suites.
  • Work well in a team environment.
  • Be highly motivated and work well autonomously.
  • Be able to secure an Australian Security Identification Card (ASIC Card) to be able to work at Australian Airports.

Please email your application to [email protected]

Causal Customer Service Representative

An opportunity has become available at our Melbourne Locations to employ a Customer Service

Representative. The purpose of a Customer Service Representative is to assist customers with our baggage storage

services as well as other retail products.

With training you would be required to:

  • Provide courteous service in assisting customers.
  • Display good customer service and verbal communication skills.
  • Perform customer sales and service transactions, including accurate assessment of applicable charges.
  • Maintain accurate handling and processing of cash, credit cards, EFTPOS and point of sale.
  • Promote product and services through up selling and cross-selling, merchandising and other promotional activities.
  • Learn and practice safe work procedures thus assuring safety to self, co-workers, customers and visitors.
  • Maintain good communication and cooperation with other employees and facility management.
  • Perform jobs in an honest, reliable, and a professional manner.

To be considered for this position you must:

  • Have the physical ability and manual dexterity needed to lift a minimum of 20kgs to waist height.
  • Be able to walk and stand for 8 hours a day.
  • Be available to work a flexible roster including early morning, afternoon and night shifts during weekdays and weekends.
  • Be flexible for additional hours, changing shift times.
  • Be computer literate with experience in programs including Microsoft Office Suites.
  • Work well in a team environment.
  • Be highly motivated and work well autonomously.
  • Be able to secure an Australian Security Identification Card (ASIC Card) to be able to work at Australian Airports.

Please email your application to [email protected]

Trolley Collection Customer Service Representative – Melbourne (CSR)

An opportunity has become available with Smarte Carte at Melbourne Airport to employ Casual Customer Service Representatives. The purpose of a Customer Service Representative is to collect and return luggage trolleys in all areas of the Airport, as directed.

With training you would be required to:

  • Collect luggage trolleys from in and around the airport terminal, as directed, according to Safe Work Procedure’s (SWP) and Safe Work Method Statement’s (SWMS).
  • Operate all machinery according to SWP’s and SWMS’s.
  • Learn and practice safe work procedures thus assuring safety to self, co-workers, passengers and the general public.
  • Maintain maximum luggage trolley stock levels in high traffic areas as per location requirements.
  • Clean luggage trolleys and other equipment that may be utilised at the location.
  • Have the physical ability and manual dexterity needed to push multiple trolleys.
  • Ability to walk and stand for 8 hours a day.
  • Be courteous, maintain good communication and cooperation with other employees, passengers, the general public and facility management.
  • Perform jobs in an honest, reliable, and a professional manner.

To be considered for these position you must:

  • Be available to work a flexible roster including early morning, afternoon and night shifts during weekdays and weekends.
  • Casual employees should be flexible for additional hours and changing shift times.
  • Work well in a team environment.
  • Be highly motivated and work well autonomously.
  • Be able to secure an Australian Security Identification Card (ASIC Card) to be able to work at Australian Airports.
  • Hold a Current Australian Drivers Licence.

Please email your application to: [email protected]

Trolley Collection Customer Service Representative – Melbourne (CSR)

An opportunity has become available with Smarte Carte at Melbourne Airport to employ a full time Customer Service Supervisor. The purpose of a Customer Service Supervisor is to assist the Location Manager (and Assistant Location Manager) in supervising the daily operations of Customer Service Representatives (CSRs) in the collection and return of luggage trolleys in all areas of the Airport.

The Customer Service Supervisor will follow the direction of the Location Manager while working alongside them and follow processes implemented to achieve key performance indicators (KPIs). It is critical the Customer Service Supervisor ensures a high standard of customer service is maintained whilst observing safe work practices. The Customer Service Supervisor should also courteously assist customers and the general public with inquiries and provide relevant information. Customer Service Supervisors will be required to assist with other Smarte Carte products and services offered at their location.

With training you would be required to:

  • Monitor the activity of assigned work areas, including cleaning, allocating workers or scheduling round-ups if required, to ensure a high level of service to meet the varying demands and key performance indicators.
  • Ensure that workers observe the Smarte Carte Work Health and Safety (WHS) policy and complete all assigned tasks in accordance with relevant Safe Work Procedures (SWP), Safe Work Method Statements (SWMS), Smarte Carte Employment Standards of Conduct and Airport Code of Conduct.
  • Ensure that all workers act in a proper and safe manner and that any misconduct or accidents are documented and dealt with immediately and reported to the Location Manager.
  • Perform daily inspection checks of all equipment and documentation where such systems are in place.
  • Have the physical ability and manual dexterity needed to push multiple trolleys.
  • Ability to walk and stand for 8 hours a day.
  • Be courteous, maintain good communication and cooperation with other employees, passengers, the general public and facility management.
  • Perform jobs in an honest, reliable, and a professional manner.

To be considered for these position you must:

  • Be of honest, fair and of courteous nature with a sound customer service focus and good communication skills.
  • Show strong commitment to Company policies, an ability to make sound decisions and lead by example.
  • Be capable of adapting to varying tasks and performing in busy and high-pressure situations, while remaining professional.
  • Have a high level of self-motivation and the ability to work without supervision.
  • Work well in a team environment.
  • Available to work a flexible roster, including early morning, afternoon and night shifts as well as weekends.
  • Be able to secure an Australian Security Identification Card (ASIC Card) to be able to work at Australian Airports.
  • Hold a Current Australian Drivers Licence.

Please email your application to: [email protected]

Casual Customer Service Representative

An opportunity has become available at our Perth Airport Location to employ a Customer Service Representative. The purpose of a Customer Service Representative is to assist customers with our unaccompanied baggage servicesbaggage wrapping and lockersCustomer Service Representatives also assist in the collection of baggage trolleys.

With training you would be required to:

  • Provide courteous service in assisting customers.
  • Physical ability and manual dexterity needed to lift a minimum of 20kgs to waist height.
  • Ability to walk and stand for 8 hours a day.
  • Display good customer service and verbal communication skills.
  • Perform customer sales and service transactions, including accurate assessment of applicable charges and physical wrapping of baggage.
  • Maintain accurate handling and processing of cash, credit cards, EFTPOS and point of sale.
  • Promote product and services through up selling and cross-selling, merchandising and other promotional activities.
  • Collect and transport baggage trolleys.
  • Assist customers in use of Smarte Carte Locker product.
  • Learn and practice safe work procedures thus assuring safety to self, co-workers, passengers and visitors.
  • Maintain good communication and cooperation with other employees and facility management.
  • Attend to the day to day running of the Retail Store when required.
  • Perform jobs in an honest, reliable, and a professional manner.
  • Complete other duties as directed, provided adequate training has been given.

To be considered for this position you must:

  • Be available to work a flexible roster including early morning, afternoon and night shifts during weekdays and weekends.
  • Be flexible for additional hours, changing shift times.
  • Be computer literate with experience in programs including Microsoft Office Suites.
  • Work well in a team environment.
  • Be highly motivated and work well autonomously.
  • Be able to secure an Australian Security Identification Card (ASIC Card) to be able to work at Australian Airports.
  • Hold a Current Australian Drivers Licence.

Please email your application to [email protected]

Retail Assistant

Job Description :

  • Attend to customer inquiries and provide excellent retail service experience
  • Assist in cash and credit card transactions for baggage storage and other products
  • Opening and closing & settlement of POS, and daily sales/cash collection according to SOP etc.
  • Conduct Bag acceptance and issuance to passenger in accordance to SOP.
  • Maintain outlet cleanliness and ensure security of the store
  • To perform Bag wrapping service
  • Any other duties as assigned by management

Job Specification :

  • Familiarity with POS system will be on an added advantage
  • Good interpersonal and communication skills
  • Team player
  • Ability to converse in basic English

6 day work week
Fixed shift, rotating OFF Day on a weekly basis
Shift 1 – 0700am – 0320pm
Shift 2 – 0240pm – 1100pm
Shift 3 – 1050pm -0710am

Please email your application to: [email protected]

Retail Customer Service Representative – Auckland (CSR)

Reporting to: Store Manager

Hours: 40 hours per week. The Employee will work on a roster system, that provides operating hours coverage of 24 hours per day, seven days a week.

Location: Auckland International Airport

Job description

The purpose of a Customer Service Representative is to ensure that our Baggage Storage stores at Auckland Airport are presented to Smarte Carte standards, assist customers with baggage wrapping and storage needs and general enquiries.  It is imperative that a CSR ensures a high standard of customer service whilst observing safe work procedures.

Key responsibilities & duties

We are looking for applicants that possess the following:

  • Good Communication
  • Team Player
  • Independent Worker
  • Attention to Detail
  • Helpfulness
  • Honest
  • Fair

Additionally, Customer Service Representatives will complete sales with great customer service skills, be clean, tidy and well organised, build a high level of product knowledge and assist with stock replenishment and inventory control. We also require workers to:

  • be capable of adapting to varying tasks and performing in busy and high pressure situations, while remaining professional
  • have a high level of self-motivation and the ability to work without supervision
  • be available to work a flexible roster, including early morning, afternoon and night shifts as well as weekends
  • be able to lift objects up to 30Kg up to waist height

Please email your application to: [email protected]

Trolley Collection Customer Service Representative – Auckland (CSR)

Reporting to: Store Manager

Hours: 40 hours per week. The Employee will work on a roster system, that provides operating hours coverage of 24 hours per day, seven days a week.

Location: Auckland International Airport

Job description

The purpose of a Customer Service Representative (CSR) is to collect and return luggage trolleys in all areas of the Airport, as directed. It is imperative that a CSR ensures a high standard of customer service whilst observing safe work procedures.

Key responsibilities & duties

We are looking for applicants that possess the following:

  • Good Communication
  • Team Player
  • Independent Worker
  • Attention to Detail
  • Helpfulness
  • Honest
  • Fair

Additionally, Customer Service Representatives will be capable of adapting to varying tasks and performing in busy and high pressure situations, while remaining professional. They will also:

  • have a high level of self-motivation and the ability to work without supervision
  • be available to work a flexible roster, including early morning, afternoon and night shifts as well as weekends
  • have the physical ability and manual skill needed to push multiple trolleys

Please email your application to: [email protected]

Trolley Collection Driver and Customer Service Representative – Auckland (CSR)

Reporting to: Store Manager

Hours: 40 hours per week. The Employee will work on a roster system, that provides operating hours coverage of 24 hours per day, seven days a week.

Location: Auckland International Airport

Job description

The purpose of a Trolley Collection and Customer Service Representative (CSR) is to collect and return luggage trolleys in all areas of the Airport, as directed, either on foot or using an electric vehicle. It is imperative that a CSR ensures a high standard of customer service whilst observing safe work procedures.

Key responsibilities & duties

We are looking for applicants that possess the following:

  • Good Communication
  • Team Player
  • Independent Worker
  • Attention to Detail
  • Helpfulness
  • Honest
  • Fair

Additionally, Customer Service Representatives will be capable of adapting to varying tasks and performing in busy and high pressure situations, while remaining professional. They will also:

  • have a high level of self-motivation and the ability to work without supervision
  • be available to work a flexible roster, including early morning, afternoon and night shifts as well as weekends
  • hold a full driver’s licence
  • have the physical ability and manual skill needed to push multiple trolleys

Please email your application to: [email protected]