Luggage Storage and Transfer Questions and Answers
Please see below FAQ’s to help answer common questions regarding our luggage storage and transfer services
- All
- Attended Storage
- Bookings
- Car Keys
- Left Luggage
- Location
- Lockers
- Opening hours
- Overdue
- Payment
- Security
- Storage Time
- Transfers
- Wrapping
The services offered vary between locations. Select your preferred country/city/location from a list of attended baggage storage stores and electronic locker locations.
At our attended Baggage Storage stores, while we prefer cashless payments, we do accept cash. Our electronic lockers are cashless.
Payment is required prior to or at the commencement of storage. If your items are not picked up within the paid period of time, additional storage fees apply.
Select your preferred Location for further information.
As long as you need to. Discounts apply at our attended baggage storage facilities if you have 5 or more items or stay 7 days or longer.
Bookings are not required as we have plenty of space. However, for a speedier experience, online bookings are recommended.
We are located across Australia, New Zealand, Singapore and the United States. Generally found in airports or transport hubs, luggage storage Lockers and attended Baggage Storage stores are also located in convenient tourist locations, offering a safe and secure left luggage service.
Opening hours vary between locations. Select your preferred Location for further information.
Due to the COVID-19 pandemic, our luggage transfer service is currently suspended.
We will hold your baggage for an extended period of time. Upon pick up, additional storage fees will apply. Uncollected items are disposed of after 3 months. Please contact us as soon as possible if you are unable to collect your items.
Your identity will need to be confirmed via photo I.D. and/or travel documents and additional authentication processes will take place.
If you use our electronic locker facilities and forget your pin code, please contact the number displayed on the locker. If a technician is required to assist you, additional charges may be incurred.
Yes, we do store keys at our attended baggage storage stores. You can also store your keys in our electronic lockers.
Yes, left luggage is another term used to describe baggage storage. Left luggage facilities include lockers and attended luggage or baggage storage stores.
At Melbourne Airport there are multiple storage options available for all kinds of luggage and baggage. Also known as a left luggage service, customers can choose to leave their items at our attended baggage storage store, located at International arrivals in Terminal 2. Alternatively, electronic lockers are available on the ground floor of the Terminal 4 multi-level carpark.
At Sydney Airport there are multiple secure storage options (also known as left luggage facilities) available for all kinds of passenger luggage and baggage such as suitcases, backpacks, shopping bags and oversize items.
At Sydney International Airport we offer both an attended Baggage Storage store and electronic storage Lockers. Customers can leave their items at our attended Baggage Storage store, located on the international arrivals floor or in our electronic storage lockers available in the multi-level car park.
For those travelling to and from the two Sydney Domestic Airport terminals, attended Baggage Storage stores are available. Within Terminal 2 (Virgin) we can be found at baggage claim on the ground floor, near the Terminal Transfer Buses. At Terminal 3 (Qantas) we are located at baggage claim on the ground floor, near carousel 1 (near baggage services).
At Adelaide Airport the storage options, also known as left luggage facilities, available to customers are electronic luggage/baggage storage lockers. Safe, secure and easy to use, our lockers are located on the ground floor of the multi-level car park. Lockers come in a range of sizes so you can be sure that most of your items will fit, from small carry-on to bike size.
At Changi Airport, in Singapore, attended Baggage Storage stores (also known as left luggage facilities) are located in all four terminals. Located in both the Public and Transit areas, travellers can enjoy their remaining hours in Singapore luggage free, knowing it is safe and secure. Due to the current COVID-19 pandemic, some stores may be temporarily closed or have updated trading hours.
At Perth Airport there are multiple safe and secure luggage storage options available. Also known as a left luggage service, customers can choose to leave their items at our attended Baggage Storage store, located at International departures in Terminal 1. Alternatively, electronic storage Lockers are available outside on the concourse between Terminal 1 and Terminal 2 and in the Terminal 1 car park.
Passengers arriving and departing using Terminal’s 3 and 4 also have access to electronic storage Lockers, available in the concourse to and around the car park.
Electronic lockers come in a range of sizes and they vary from location to location. Most electronic locker banks at Airports have large lockers available that will fit one large suitcase comfortably.
Including both Attended Baggage Storage (left luggage) and Electronic Lockers, we also offer luggage/baggage wrapping and strapping within our Baggage Services store located in Terminal 1, Perth International Airport. Our strong wrapping material keeps your valuable items protected from departures to arrival. Please note that some airlines may require eskys or boxes containing food or perishables be wrapped prior to check-in.
Our Baggage Storage stores also sell a range of convenient travel accessories.
Yes. Located in well lit areas, our electronic lockers offer peace of mind to travellers who choose to securely store their items. Keyless automated pin code technology enable customers to select a six digit pin code, of their choice. Re-entry to the locker only occurs once the correct locker number and matching pin code are entered.
At Melbourne International Airport we offer customers both Electronic Lockers and an Attended Baggage Storage store. You can find our Attended Baggage Storage store located on the ground floor between International Arrivals in Terminal 2 and Virgin Domestic Arrivals in Terminal 3. Our Electronic Lockers are located within the Terminal 4 Multi-level Car Park on the ground floor.
It doesn’t take long to check in you items for storage or transfer. Please note that we will require some information from you such as a form of identification.
Generally, yes, our attended Baggage Storage stores are conveniently open on public holidays, ready to store your items while you enjoy yourself! Due to the COVID-19 pandemic, some Baggage Storage may have updated trading hours. We suggest you review the trading hours for each location by visiting Services > Storage and selecting the location you will be visiting.
Our electronic lockers are located on the ground floor of the multi-level car park between the ride-share pick-up zone and car rentals.